Terms of Service

Last modified on November 30, 2023

By engaging with the Pimo mobile application as a registered user, you acknowledge and consent to be governed by the following terms. We strongly advise that you carefully review these terms and the associated Pimo Privacy Policy before commencing your use of Pimo. If you do not consent to abide by these terms or the Pimo Privacy Policy, it is imperative that you refrain from using the Pimo application.

Modifications to the Terms of Service

Pimo is provided by Mental Soundness Match, also referred to as “we,” or “us” here. Our Terms of Service may undergo periodic revisions and modifications, subject to our sole discretion. Any modifications take effect upon their posting. By continuing to use Pimo after the publication of updated Terms of Service, you indicate your acceptance and agreement with the alterations.

Modifications to the Pimo App

While our intention is to consistently provide Pimo and its full range of features, we retain the right to modify or discontinue Pimo, or any specific part, section, or functionality of Pimo, without prior notice. We shall not be held responsible in the event that any portion or the entirety of Pimo becomes temporarily or permanently unavailable for any reason.

User Information and Pimo Access

Any data gathered via Pimo is governed by our Privacy Policy. Your utilization of Pimo implies your consent to adhere to actions aligned with the Privacy Policy.

Authorized and Unauthorized Usage

Pimo is intended for personal, non-commercial use, in compliance with these Terms of Service. Mental Soundness Match retains all rights not explicitly provided to users. You commit to refrain from engaging in the following unauthorized uses of Pimo:

  1. Engaging in activities that violate any applicable federal, state, local, or international laws or regulations.
  2. Using the platform with the intention of exploiting, harming, or attempting to exploit or harm minors. This includes exposing them to inappropriate content, soliciting personally identifiable information, or any other harmful activities.
  3. Impersonating any company or individual, including but not limited to Mental Soundness Match or another user of this platform.
  4. Participating in any behavior that, as determined by us, may harm Mental Soundness Match, its users, or expose them to legal liability.
  5. Utilizing the platform in a manner that could disable, overburden, damage, or impair its functionality or interfere with other users’ experiences.
  6. Employing any automated tools or processes, such as robots or spiders, to access the platform for any purpose, including monitoring or copying any content.
  7. Introducing malicious or technologically harmful elements, such as viruses, Trojan horses, worms, logic bombs, or any other harmful material.
  8. Attempting to gain unauthorized access to, interfere with, damage, or disrupt any part of the platform or any servers, computers, or databases connected to it.
  9. Launching a denial-of-service attack or a distributed denial-of-service attack against the platform.
  10. Any other attempt to interfere with the proper functioning of the platform.

You further acknowledge and agree that you shall refrain from sending, intentionally receiving, uploading, downloading, utilizing, or reutilizing any content that:

  1. Includes any content that is harmful, defamatory, vulgar, abusive, offensive, intimidating, violent, or incites hatred;
  2. Endorses explicit material, violence, or discrimination based on factors such as race, gender, religion, nationality, disability, sexual orientation, or age;
  3. Breaches any patent, trademark, trade secret, copyright, or other intellectual property rights, as well as any other rights held by individuals;
  4. Violates the legal rights, including privacy and publicity rights, of others or contains content that could lead to civil or criminal liability under applicable laws and regulations;
  5. Advocates or assists in any illegal activities, or supports, endorses, or aids any unlawful acts.

User Generated Content

Pimo incorporates interactive features enabling users to share, post, display, or send content or materials (referred to collectively as “User Generated Content”) on or through the platform. However, we do not engage in the pre-evaluation of User Generated Content or any other materials before their publication on Pimo. We cannot guarantee the swift removal of objectionable material once it has been posted, and therefore, we disclaim any liability for actions or inactions related to posts, communications, or content provided by users or third parties.

All User Generated Content must adhere to the stipulations outlined in these Terms of Service. By submitting any User Generated Content on or through Pimo, you grant us the right to utilize, reproduce, modify, perform, display, license, distribute, and otherwise disclose such material to third parties for the purpose of operating Pimo. You affirm and warrant that you possess ownership or control over all rights pertaining to the User Generated Content, and you have the authority to grant this license. Furthermore, you assert that all your User Generated Content comply with these Terms of Service. We disclaim any responsibility or liability to any third party for the content or accuracy of User Generated Content posted by you or any other Pimo user.

Account Confidentiality and Security

When you create an account on Pimo, you will need to furnish specific details to Mental Soundness Match. Safeguarding this information is crucial, and as a measure to enhance security, you are required to promptly inform us of any unauthorized access or usage of your account, or any other security breach. We reserve the right to deactivate or delete any account, whether selected by you or provided by us, if, in our judgment, there has been a violation of any terms outlined in this agreement.

Adherence to Applicable Laws and Termination

You acknowledge and agree to the following provisions:

  1. We retain the sole discretion to undertake any necessary or appropriate actions concerning users, accounts, or User Contributions, should we perceive a violation of these Terms of Service, a threat to the personal safety of others, or a risk, liability, or harm to the reputation associated with our platform, Pimo, or Mental Soundness Match.
  2. In instances of illegal or unauthorized use of Pimo, we reserve the right to take suitable actions, which may include, but are not limited to, reporting the matter to law enforcement and disclosing your information.
  3. We maintain the authority to revoke your access to all or specific parts of Pimo, with or without cause. This may be executed for various reasons, including but not limited to, violations of these Terms of Service.

We reserve the right to fully collaborate with law enforcement authorities or comply with any court order that requests or directs us to reveal the identity or other information of individuals posting materials on or through our platform, Pimo. BY USING PIMO, YOU ACKNOWLEDGE AND AGREE TO RELEASE AND INDEMNIFY MENTAL SOUNDNESS MATCH, ALONG WITH ITS EMPLOYEES AND DIRECTORS, FROM ANY CLAIMS ARISING FROM ACTIONS TAKEN BY THESE PARTIES DURING OR AS A RESULT OF LEGAL INVESTIGATIONS. YOU ALSO RELEASE AND INDEMNIFY MENTAL SOUNDNESS MATCH AND ITS EMPLOYEES AND DIRECTORS FROM ANY CONSEQUENCES RESULTING FROM INVESTIGATIONS CONDUCTED BY EITHER MENTAL SOUNDNESS MATCH OR LAW ENFORCEMENT AUTHORITIES.

Intellectual Property Rights

Our platform, Pimo, and its contents, features, and functionality (including, but not limited to, all information, software, text, and displays) are the property of our organization, Mental Harmony Match. These elements are safeguarded by applicable United Kingdom and international laws pertaining to copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights.

Logos and Designs

The Pimo name, App Icon logo, and Mental Soundness Match name, along with all associated service names, designs, and slogans, are exclusive trademarks and/or copyrighted material owned by Mental Soundness Match. Any use of these marks or copyrighted content without the explicit prior written consent of Mental Soundness Match is strictly prohibited.

Links to External Services and Third-Party Content

Pimo may provide references or links to external websites or services offered by third parties. Please note that we do not have authority over the content presented on these external sites or resources and assume no responsibility for their content. Any potential loss or damage resulting from your use of these external sites is not our responsibility.

Should you choose to visit or interact with any third-party websites linked to Pimo, you do so at your own discretion and are bound by the respective terms and conditions of those external websites.

Disclaimer of Warranties

YOUR USAGE OF OUR PLATFORM (“PIMO”), ITS CONTENT, AND ANY FUNCTIONALITY AND SERVICES IS DONE AT YOUR SOLE RISK. THESE ARE OFFERED ON AN “AS IS” AND “AS AVAILABLE” BASIS, WITHOUT ANY WARRANTIES OF ANY NATURE, WHETHER EXPRESS OR IMPLIED. NEITHER OUR ORGANIZATION, MENTAL SOUNDNESS MATCH, NOR ANY INDIVIDUAL AFFILIATED WITH MENTAL SOUNDNESS MATCH ASSUMES ANY RESPONSIBILITY OR MAKES ANY REPRESENTATION REGARDING THE COMPLETENESS, SECURITY, RELIABILITY, QUALITY, ACCURACY, OR AVAILABILITY OF PIMO. WITHOUT LIMITING THE AFOREMENTIONED, NEITHER MENTAL SOUNDNESS MATCH NOR ANY AFFILIATE REPRESENTS OR WARRANTS THAT PIMO OR ANY FUNCTIONALITY, CONTENT, OR SERVICES WILL BE ACCURATE, RELIABLE, ERROR-FREE, OR UNINTERRUPTED, THAT DEFECTS WILL BE RECTIFIED, THAT PIMO OR THE SERVER MAKING IT ACCESSIBLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT PIMO OR ANY SERVICES WILL OTHERWISE SATISFY YOUR NEEDS OR EXPECTATIONS.

MENTAL SOUNDNESS MATCH EXPRESSLY DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF NON-INFRINGEMENT AND FITNESS FOR A PARTICULAR PURPOSE.

THE AFOREMENTIONED DISCLAIMERS DO NOT AFFECT ANY WARRANTIES THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Limitation on Liability

IN NO EVENT SHALL MENTAL SOUNDNESS MATCH, ITS EMPLOYEES, OR DIRECTORS BE HELD LIABLE FOR DAMAGES OF ANY NATURE, ARISING UNDER ANY LEGAL THEORY, RESULTING FROM OR CONNECTED TO YOUR UTILIZATION, OR INCAPACITY TO UTILIZE, PIMO. THIS INCLUDES WEBSITES LINKED TO PIMO, ANY CONTENT PRESENTED ON OR THROUGH PIMO, OR SUCH OTHER CONNECTED WEBSITES, AS WELL AS ANY SERVICES OR ITEMS ACQUIRED THROUGH PIMO. SUCH DAMAGES ENCOMPASS DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, WHICH MAY INVOLVE, BUT ARE NOT LIMITED TO, PERSONAL INJURY, PAIN AND SUFFERING, EMOTIONAL DISTRESS, LOSS OF REVENUE, LOSS OF PROFITS, LOSS OF BUSINESS OR ANTICIPATED SAVINGS, LOSS OF USE, LOSS OF GOODWILL, AND LOSS OF DATA. THESE DAMAGES MAY ARISE FROM TORT (INCLUDING NEGLIGENCE), BREACH OF CONTRACT, OR OTHERWISE, EVEN IF SUCH DAMAGES WERE FORESEEABLE.

THE AFOREMENTIONED SHALL NOT IMPACT ANY LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW.

Premium Subscription Management

To manage your premium subscription, you have the option to cancel it through your respective platform’s account settings, such as iTunes or Google Play. Users are in control of subscription management, and auto-renewal settings can be adjusted by accessing the Account Settings after the initial purchase. Payment will be debited from your iTunes Account or Google Play account upon confirmation of the subscription purchase.

Subscriptions automatically renew on a monthly basis unless the user opts to turn off auto-renewal at least 24 hours before the current period concludes. Renewal charges will be applied to the account within 24 hours prior to the end of the existing subscription period, specifying the associated renewal cost. It is the user’s responsibility to ensure the cancellation of future renewals through the respective App market platform.

Refund Policy

Our commitment to providing a seamless experience with our virtual services includes a clear understanding of our refund policy. Upon the purchase of any Pimo Premium Subscription, it is important to note that these subscriptions are considered consumed, given their virtual nature. Consequently, we do not offer refunds for Pimo Premium Subscriptions.

For in-app purchases conducted through the App Store, please be aware that we lack the authority to initiate any refund processes. To pursue a refund in such instances, we advise reaching out to Apple directly.

In the case of in-app purchases made through the Google Play Store, we understand that circumstances may arise where a refund is necessary. In such situations, please be informed that a 50% transaction fee and the cost of the utilized Pimo Premium Subscription days will be deducted from the refund amount. It’s essential to note that orders beyond 5 days after the payment or in instances where automatic renewal has already transpired will not be eligible for a refund.

Entire Understanding

This set of Terms of Service, in conjunction with our Privacy Policy, represents the exclusive and complete understanding between you and the entity managing Pimo, Mental Soundness Match. It replaces any earlier or concurrent agreements, understandings, representations, and warranties, whether expressed in writing or orally, pertaining to Pimo.

Your Feedback and Inquiries

The operation of Pimo is overseen by Mental Soundness Match, a company located in the United Kingdom. Please send all feedback, comments, requests for technical support, and other communications related to Pimo to help@pimo.app